FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a minimum order quantity?

We recommend MOQ at least 5 sets otherwise shipping cost maybe higher than the goods.

What is the average lead time?

For samples, the lead time is about 1or 2 days;
For quantity below 2000 sets, the lead time is 3-5 days;
For quantity between 2000 to 5000 sets, the lead time is 5-15 days;
Leadtime for new developed product need further confirmation.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal.
100% payment before production or shipment if total value is less than 2500 USD
30% payment before production if total value is above 2500 USD, and 70% balance before shipment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Special package and non-standard packing requirements may incur an additional charge.

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